What we do:
The People Support Solutions (PSS) department brings its purpose to life by providing our
colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that
works very closely together to ensure good employee relations, anticipate our customers' future
needs, and proactively develop solutions.

The opportunity:
As a People Support Specialist - German speaking you are part of a dynamic, vibrant and
spiritful PSS People Support team supporting Mannheim and our key German affiliates. This
team is the first point of contact for all HR-related inquiries and services for all Roche people
(employees, candidates, contingents, retirees, managers, People & Culture stakeholders, etc.).
The team delivers customer service and advisory support to HR and business partners on global
HR systems and processes, ensuring end-to-end process completion in line with our customer-
focused principles.

As a qualified expert, you are:
● Providing support, insight and explanation on HR/People & Culture (P&C) systems as
well as advisory and administrative activities in the area of HR/P&C business processes
and employee lifecycle events (eg. hiring/onboarding, employee changes/moves, payroll
& personal data changes, terminations & offboarding, etc.)
● Providing customer service on HR/P&C related activities, such as inquiry resolution,
request management, and troubleshooting
● Supporting the embedding of the new ways of working, actively participating in the
development and implementation of continuous improvement initiatives
● Developing and managing key stakeholder relationships in a proactive and customer
outcomes focused way
● Building relationships with colleagues within the PSS and HR/P&C organization as
well as with customers to ensure ongoing service delivery effectiveness
● Behaving as a role model to team members, showing a positive and flexible attitude.
Who you are: ​
We are looking for someone who is self-motivated, really passionate about their job and
understands that providing a high-quality service is crucial for the organization. As an ideal team
member you are open-minded, dedicated to make a difference and open to constant development.

Furthermore, you have:
● Strong customer centricity, end-to-end accountability, problem-solving skills, growth &
agile mindset in ambiguous situations
● Multi-cultural acceptance, ability to work in a fast-paced and changing environment
● Experience in service delivery or customer care environment (experience in the HR
Operations / HR Services area is an advantage)
● Fluent in written and spoken English and German.
In exchange we provide you with:
● Development opportunities: Roche is rich in learning resources. We provide constant
development opportunities, free language courses & trainings, the possibility of
international assignments, internal position changes and the chance to shape your own
career.
● Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus,
Private Medical Services, Employee Assistance Program, All You Can Move Sportpass,
coaching / mentoring opportunity, buddy program, team buildings, holiday party. We
also ensure flexibility, to help you find your balance: home office is a common practice
(2 office days/week, and we provide fully remote working conditions within Hungary).
● A global diverse community, where we learn from each other. At Roche, we cooperate,
debate, make decisions, celebrate successes and have fun as a team. Our leadership is
very focused on people, creating a strong, inclusive culture, so you always have the
chance to share your opinion.

Apply here: https://careers.roche.com/global/en/job/202407-118432/People-Support-Specialist-
German-speaking